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Quality Measurements: Using Them To Improve Results Wayne J. Hunicke, President Advantage Management Systems, Inc. Most performance improvement efforts are missing a key ingredient: a scorecard with a set of meaningful measurements. We've seen the problem in banks, hospitals, manufacturing and insurance companies. Many of today's managers believe they have too many measurements. The fact is, there aren't enough of the right ones! This is because the right people are not involved in selecting what to measure.
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