AMS - Customized Courses

Addressing Your Needs

We have solid experience and a successful track record in development of new course materials and in modifying existing courses to suit special client needs.

Like all our training materials, these courses provide the foundation for successful and lasting change.

Customized Courses: Previous Work

Created an 8 hour Quality Leadership Course for a major (5000 employees) distributed-network service organization. Content included customer satisfaction, process improvement tools, problem solving skills, team building and communications. Course designed for delivery in 2 or 4 hour segments by client instructors; developed a detailed Facilitator Guide for use by personnel with little prior classroom experience.

Designed an 8 hour Productivity / Process Improvement Training Course and workbook for a major (1000 employees) healthcare insurance provider. Content included supplier / customer relationships, process capability, process reengineering, measurement & goal setting and recognition / incentives. Developed a detailed Facilitator Guide for client's instructor personnel.

Developed a customized 4 hour Quality Focus Course and Workbook for a banking client. Content included 1998 goals & objectives, key customer needs, critical processes, problem solving and process improvement tools. Course delivered to top 300 manager / supervisor personnel at central locations.

Created a special 1-day Problem Solving / Corrective Action Course for an ISO-9001 certified manufacturer of heavy industrial equipment. Delivered course to top 100 managers, engineers and other professionals, stimulating improved problem definition, root cause identification, corrective action and documentation.