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Proven Process Our strategy: turn common sense into common practice These concepts are integrated into our products, services and implementation support materials. They are highly compatible with other quality, process improvement, and problem solving principles and they provide the foundation for successful and lasting change. AMS: A Process That Works! |
Powerful Fundamentals
There are four cornerstones that form the basis for our process, products and services, and provide the foundation for your great results:
- Customer Focus
Success depends on external customer satisfaction and competitive, cost-effective delivery. We show how external and internal supplier/customer relationships can be improved to save time, reduce costs and help your organization build competitive advantage.
- Process Capability
Customer satisfaction at low cost is impossible without internal process capability. Processes which are not capable produce complaints, investigations and rework. Employees learn to identify key / critical processes, evaluate their design, documentation and operation, and make improvements that payback as much as 20-to-1.
- People Power
Most organizations see employees as a source of "labor hours" and the cause of many problems. People can be a resource of ideas, experience and valuable solutions. We train management teams to use people power as the driving force for profitable process improvement.
- Strategy for Change
Nearly everyone's "too busy" today to take time for effective problem solving, process improvement or change management. We show you how to use the "5% Rule", setting aside 1 to 2 hours a week for high-leverage actions that build competitive advantage and profits.
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