SUCCESS STORIES Improvement can be fast, focused, flexible and "free". When you do it right, it pays for itself!		Organizations have used our process to achieve a wide variety of impressive gains. Exciting examples include: Administration - City Government City employees identified opportunities to save time, paperwork and filing space by changing the process for making payments to vendors. The City's "voucher system" was simplified, saving over $50,000 in costs and non-productive labor. Vendors began calling City Hall to express appreciation for timely payments. Cost Reduction Employees of a membership services organization devised an innovative way to update customer membership identification cards without replacing them, saving $100,000 in the first year. Cycle Time Reduction By mapping and revising the processes for quoting on spare parts orders, a manufacturer reduced quotation time from 17 to 5 days. Customer Complaints A medical software distributor provided improved training and documentation to customers, reducing the number of customer complaints. Problem resolution time shrank to 66 minutes from 700 minutes and the number of personnel needed for customer service dropped from 10 to 6. Personnel then had time available to initiate customer contacts and increase the sales of system upgrades.
©/1998/AMS/all rights reserved